At MyMobilityScooter.co.uk, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website or services.

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1. Who We Are

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MyMobilityScooter.co.uk
We buy, sell, repair, and deliver mobility scooters across the UK.

If you have questions about this policy, you can contact us by email at:
info@mymobilityscooter.co.uk

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2. Information We Collect

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We may collect the following types of information:

Information you provide directly

• Name

• Email address

• Phone number

• Address or collection location

• Details about your mobility scooter

• Photos of your scooter (optional)

• Enquiry messages via forms, email or phone

Information collected automatically

• IP address

• Browser type

• Pages visited

• Time spent on the website

• Cookies (see our Cookie Policy)

We do not collect payment card information via the website.

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3. How We Use Your Information

We use your information to:

• Respond to your enquiry

• Provide valuations for your scooter

• Arrange collection or delivery

• Process purchases and sales

• Improve our website and customer service

• Send important updates regarding your order or enquiry

• Prevent fraud and meet legal obligations

We do not use your details for spam, and we do not sell your data.

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4. Legal Basis for Processing

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We process your information under the following lawful bases:

• Legitimate Interests – responding to enquiries, providing quotes, arranging collection/delivery

• Contract – processing a purchase or sale

• Consent – when you submit forms or agree to cookie use

• Legal Obligation – record keeping, fraud prevention, tax requirements

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5. Sharing Your Information

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We only share your information when necessary, including:

• Courier/delivery companies

• Payment providers (bank transfer processing)

• IT/website service providers (secure hosting)

• Legal or regulatory authorities (if required by law)

We never sell your data.

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6. How Long We Keep Your Data

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We keep your information only for as long as necessary:

• Enquiry form submissions: up to 12 months

• Purchase/sale records: up to 6 years (legal requirement)

• Website analytics: 14–26 months

After these periods, your data is securely deleted.

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7. Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise these rights, contact:
info@mymobilityscooter.co.uk

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8. How We Protect Your Information

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We use multiple security measures, including:

• Encrypted website (HTTPS)

• Secure servers and firewalls

• Limited access to personal data

• Regular security reviews

However, no system is 100% secure, and we cannot guarantee absolute protection.

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9. Cookies

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We use cookies to improve your browsing experience.
For more detail, see our Cookie Policy.

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10. Third-Party Links

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Our website may include links to external sites.
We are not responsible for their content or privacy practices.

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11. Children

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Our website and services are not intended for anyone under 18.
We do not knowingly collect information from minors.

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12. Changes to This Policy

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We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last updated” date.